The California Toll Operators Committee (CTOC), a collaborative organization comprised of the state’s toll facility operators which includes the Transportation Corridor Agencies (TCA), unveiled a redesigned website FasTrak.org to better serve the six million FasTrak accountholders as well as the millions of toll facilities’ customers throughout the state.
FasTrak is the electronic toll collection technology used by all tolling agencies in California. TCA holds the FasTrak trademark and license and works with partner agencies to promote the tolling system.
The FasTrak website, with hundreds of thousands of visitors each month, has been redesigned to give drivers throughout the state easier and faster access to information about each tolling facility and how to utilize the FasTrak electronic tolling system for every tolled bridge, lane and roadway in California. FasTrak technology allows drivers to pay tolls electronically and potentially qualify for discounts through various tolling agencies for interoperability throughout the state.
New features at FasTrak.org include:
- Streamlined process for locating tolling agencies information for FasTrak specific policies and discounts, as well as rental car tolling options.
- A refreshed look and user experience allowing customers to discover FasTrak throughout California with a robust section for frequently asked questions.
- Detailed map of toll facilities and agency contact information delivered through a responsive design making it easier to navigate the website on a desktop, mobile device and tablet.
“The new FasTrak website provides users with an easy-to-navigate interface to accessible information on policies and discounts for tolled roads, lanes and bridges in California,” shared Silva Mardrussian, CTOC Communications Chair and Toll Customer Service Manager with Riverside County Transportation Commission (RCTC).
The new modern design and content within FasTrak.org simplifies tolling in California, giving customers information they need to benefit from using FasTrak to pay for tolls when traveling throughout the state.
“The enhanced website is an important tool to help us educate our customers about FasTrak and interoperability between tolling agencies, added Vincent Valdez, Chief Toll Officer for TCA and CTOC Executive Committee Member. “Interoperability provides customers with an added convenience when traveling to other regions and it's something TCA is excited about exploring opportunities to expand upon.”
Tolling in California
The state is home to more than 870 lane miles of interoperable tolled bridges, lanes and roads for ease of traveling throughout California. These facilities are operated by twelve local agencies throughout the state. FasTrak is interoperable, meaning drivers only need one FasTrak account to access every tolled facility.
California was the first in the nation to require all its tolled bridges, lanes and roads use the same electronic tolling system (ETC) and in 1993, Transportation Corridor Agencies (TCA) was the first toll facility to utilize the system branding it FasTrak. TCA continues to hold the FasTrak trademark and license and works with partner agencies to promote the tolling system.
About CTOC
The California Toll Operators Committee (CTOC) is a collaborative organization composed of California’s toll facility operators/owners. CTOC is the primary resource for interoperability and coordination among tolling facilities, and education and advocacy regarding tolling in California. CTOC members communicate regularly on issues of interoperability; technology; operating policies’ customer service; the legislative, administrative and regulatory framework for tolling; and other issues regarding tolling in California.
The Transportation Corridor Agencies (TCA) are two joint powers authorities formed by the California Legislature in 1986 to plan, finance, construct and operate Orange County’s public toll road system comprised of the 73, 133, 241 and 261 Toll Roads, which represents 20% of Orange County’s highway system.
